SEAM CODE BOOK

http://business.nmsu.edu/~dboje/sbc/pages/how_to_code_SEAM.htm

3C - Communication, Coordination, Cooperation (DIALOGS)

 3CD.3.10 Failure to communicate

 3CD.3.11 Need Client Communication

 3CD.3.12 COMM - poor PR reputation

 3CD.3.13 COMM - Stakeholders uninformed

 3CD.3.20 Failure to COOPERATE

 3CD.3.26 COOP - Bad relations w/suppliers

 3CD.3.27 COOP - 2 leaders at odds

 3CD.3.30 Failure to Coordinate

 3CD.3.31 COOR - Needs scheduling

 3CD.3.32 COOR - Supplier Delivery problems

 3CD.3.33 COOR - dates of events weird

 3CD.3.34 COOR - Does not KNOW stakeholders

 3CD.3.35 COOR - Leaders not coordinating

 

 

STRATEGY (PLOTS)

 

 SP.6.01 No cash flow from market strategy

 SP6.02 No budget for advertising strategy

 SP.6.03 No financing/limited funding

 SP.6.04 Lacks Good/Any Business plan

 SP.6.08 Place too expensive for strategy

 SP.6.30 Unclear mission/vision/goals

 SP.6.40 No niche market

 SP.6.50 No (weak) web pages

 SP.6.92 Too busy losing $ to strategize?

 SP.6.91 Trial and error -no strategy

 

 

TIME (RYTHMS)

 TR.4.00 TIME MANAGEMENT - Poor

 TR.4.10 TIME - Stuff done late

 TR.4.11 TIME - Slow to collect $$$

 TR.4.15 TIME - Time use by high paid people on low pay stuff

 TR.4.16 TIME - Splits time Work & home/school

 TR.4.21 TIME - Poor use of time

 TR.4.22 TIME - Too much down time

 TR.4.23 TIME - Spending time on wrong stuff

 TR.4.41 TIME - Travel time mismanaged

 TR.4.51 - TIME - No meeting agenda

 

 

TRAINING (CHARACTERS)

 TC.5.00 TRAINING NOT HAPPENING

 TC.5.60 TRAINING - Need quality/process training

 TC.5.63 TRAINING - Needed in customer service

 TC.5.64 TRAINING – Needed in business management

 TC.5.67 TRAINING - Needed in human relations

 

 

WORKING CONDITIONS (THEMES)

 WCT.1.01 Hours too long

 WCT.1.02 Only program in firm

 WCT.1.03 Lack of capital/resources

 WCT.1.04 No assistants to take up slack

 WCT.1.05 Poor location of business

 WCT.1.06 Lacks self-evaluation system

 WCT.1.07 Too much Work for # people

 WCT.1.07.1 Forced Overtime

 WCT.1.07.2 No Time off

 WCT.1.08 Limits to home-business

 WCT.1.09 Computer is dated

 WCT.1.10 Poor ventilation/too hot

 WCT.1.11 Poor reward systems

 WCT.1.12 Office space disorganized

 WCT.1.13 Shares locations with other business

 WCT.1.14 No incentive program

 WCT.1.15 Women paid piece rate

 WCT.1.16 Pays only minimum wage

 WCT.1.17 Toxic Work conditions

 WCT.1.18 Sexual harassment

 WCT.1.19 Human Rights Violated

 

 

WORK ORGANIZATION (FRAMES)

 

 WOF.2.01 Bureaucratic Narrative Frame

 WOF.2.01.1 Bureaucratic 1 person org

 WOF.2.01.1.2 Bureaucratic - Needs Secretary Support

 WOF.2.01.1.3 Bureaucratic - Fear of Non-family employees

 WOF.2.01.2 Bureaucratic - no empowerment

 WOF.2.01.3 Bureaucratic - Needs MORE

 WOF.2.01.4 Bureaucratic NEEDS org CHART

 WOF.2.01.4 Bureaucratic NEEDS policy/procedures

 WOF.2.01.5 Bureaucratic NEEDS inventory controls

 WOF.2.02 Quest Narrative Frame

 WOF.2.02.1 Quest - Leader will not lead

 WOF.2.02.2 Quest No one joins quest of leader

 WOF.2.03 Chaos/Complexity Narrative Frame

 WOF.2.03.1 Chaos-No structure/no division of labor

 WOF.2.04 Postmodern or Network Narrative Frame

 WOF.2.04.1 Postmodern - Not Networking the units/teams

 WOF.2.04.2 Postmodern - Supply Chain problem

 WOF.2.04.3 Postmodern - Contracts unstructured