SURVEY      
CODE Management perspective Worker perspective
WORK ORGANIZATION (FRAMES)      
What is the management style of the organization?      
(Remember work organizations are hybrids)      
1. Bureaucratic WOF.2.01    
Monophonic (one persons organizes and leads) WOF.2.01.1    
Lots of procedures (the character dialog is highly scripted)      
No empowerment WOF.2.01.2    
2. Chaos WOF.2.03    
Lack of organizational chart WOF.2.01.4    
Lack of necessary procedures/policies WOF.2.01.4    
Lack of inventory control WOF.2.01.5    
Lack of structure (no division of labor) WOF.2.03.1    
Lack of job descriptions (definition of roles and responsibilities) WOF.2.03.1    
3. Quest WOF.2.02    
Leader will not lead WOF.2.02.1    
Mgt seeks to transform the enterprise from:      
- a traditional company to a more effective firm.      
- a bureaucratic company to a post-bureaucratic or post-modern organization      
No one joins quest of leader WOF.2.02.2    
4. Post modern WOF.2.04    
Polyphonic (democratic governance of the firm)      
Mgt strives for sustainable organizing      
Lack of networking the units/teams WOF.2.04.1    
Can employees change the work process without upper approvals?      
Do employees participate in work policy decisions?      
       
WORKING CONDITIONS (THEMES)      
1. Are wages related to skills, responsibilities, and the experience of the worker?      
Pays only minimum wages WCT.1.16    
Women paid piece rate WCT.1.15    
Is there co-ownership in stocks?      
2. Does management provide the required resources to the workers?      
Office space disorganized WCT.1.12    
No assistants to take up slack WCT.1.04    
Too much work for number of people WCT.1.07    
Limits to home business WCT.1.08    
Computer is dated WCT.1.09    
Lack of capital/resources WCT.1.03    
3. Are the working conditions adequate?      
Hours too long WCT.1.01    
Forced overtime WCT.1.07.1    
Overtime not paid WCT.1.40    
No time off WCT.1.07.2    
Noise levels too high WCT.1.38    
Poor ventilation/too hot WCT.1.10    
Toxic work conditions WCT.1.17    
Sexual harassment WCT.1.18    
Human rights violated WCT.1.19    
4. Does the company have a formal evaluation system?, How does it work?, Does it meet employee's expectations? WCT.1.06    
5. Does the company have a reward/incentive program?, How does it work?, Does it meet employee's needs? WCT.1.14    WCT. 1.11    
6. Are benefits payable?      
7. Do employees design their working conditions?      
       
3C's (DIALOGS)      
1. What COMMUNICATION problems exist? 3CD.3.10    
Failure to communicate. 3CD.3.10    
Need client communication. 3CD.3.11    
Bottom up communication.      
Top down communication. 3CD.3.16    
Lack of an internal customer-supplier chain. 3CD.3.14    
Does every department knows the needs and expectations of its internal customer?      
Stakeholders uninformed 3CD.3.13    
2. What COORDINATION problems exist? 3CD.3.30    
Lack of scheduling 3CD.3.31    
Supplier delivery problems 3CD.3.32    
Dates of events weird 3CD.3.33    
Do not know stakeholders 3CD.3.34    
Leaders not coordinating 3CD.3.35    
3. What COOPERATION problems exist? 3CD.3.20    
Nonsupportive stakeholders 3CD.3.21    
Bad relations with suppliers 3CD.3.26    
2 leaders at odd 3CD.3.27    
Interdepartmental cooperation      
Lacks motivation to cooperate 3CD.3.23    
Do characters participate in the casting decisions (new hires)?      
4. Is the Communication anti-dialogic or democratic?      
5. How is the problem solving process? (participative or imposed)      
6. How is the decision making process? (participative or imposed)      
       
TRAINING (CHARACTERS)      
1. How is the training availability? TC.5.00    
2. Does the company train in:      
Team skills      
Technical expertise TC.5.60    
Ethics TC.5.20    
Customer service TC.5.63    
Quality TC.5.60    
Flexibility      
Business management TC.5.64    
Human relations TC.5.67    
How to delegate?      
3. Are employees multi-skilled?      
4. Are employees trained in commercial aspects of the firm?      
       
TIME (RHYTHMS)      
1. How is the time management of employees? TR.4.00    
2. What are time management problems exist?      
Stuff done late TR.4.10    
Time used by high paid people on low pay stuff TR.4.15    
Poor use of time TR.4.21    
Too much down time TR.4.22    
Spending time on wrong stuff TR.4.23    
Trivial time mismanaged TR.4.41    
No meeting agenda TR.4.51    
People do not prioritize      
Lack of scheduled activities TR.4.54    
There is a lot of non-value added activities      
       
STRATEGY (PLOTS)      
1. What is the basic mission and vision of the company? SP.6.30    
2. What are the key organizational objectives of the company? SP.6.30    
3. What is the current…      
Marketing strategy of the company? SP.6.91    
Adverting strategy of the company? SP.6.66    
Production strategy of the company?      
4. What are the main strategy problems?      
No cash flow from market strategy SP.6.01    
No budget for advertising strategy SP.6.02    
No financing/limited funding SP.6.03    
No niche market SP.6.40    
No (weak) web pages SP.6.50    
Trial and error- no strategy SP.6.91    
Place too expensive for strategy SP.6.08    
No meeting customer needs SP.6.60    
5. Do the company have a business plan? SP.6.04    
6. What possible alternatives exist for solving any strategy problems you see?      
       
DIAGNOSIS OF STRUCTURE AND PROCESSES (LEFT LEAF)      
1. What social patterns can be observed?      
2. What influence does status play within the firm?      
3. Try to recognize the hidden theater: the back stage ST.8.01    
4. Is the organization schizophrenic? (Does managers and workers wear different mask according to the audience? ST.8.22    
5. What are the addictions of the firm?. Identify process routines.      
Workaholism ST.8.30    
Addiction to meetings      
Addiction to "zero defects"      
Victimizer process addiction      
Paranoid firm: conspiracy is everywhere.      
6. Analyze the structure of the organization:      
Physical: facilities      
Technological: equipment and knowledge      
Organizational: closed hierarchy or network working organization? Degree of rivalry among the employees?      
Transorganizational      
Demographic: separation of male and female tasks, differences in task by ate, assignments based on race/ethnicity.      
       
IV. DIAGNOSIS OF BEHAVIORS (RIGHT LEAF)      
1. What are the attitudes and beliefs of the firm?      
2. What organizational norms can be identified?      
3. Are there any rituals being performed?      
4. Does boss/mgr look down on employees? BE.9.31    
5. Is there innovation across teams? BE.9.32    
6. Are protestors cutting sales/image? BE.9.36    
7. Collective memory gaps. BE.9.38    
       
V. DIAGNOSIS OF HIDDEN COSTS      
1. What is the turnover rate of the firm? HC.7.13    
2. What is the level of  absenteeism within the firm? HC.7.10    HC.7.10.1    
3. Have there been any injuries or workers' comp claims? HC.7.11    
4. Is quality being jeopardized to increase profit levels? HC.7.15    
5. Are there areas which need productivity improvements (pleas list)?  HC.7.16    
6. What additional hidden costs can be observed?      
Poor quality (cost of lost customers, rework, lost sales) HC.7.15    
Low productivity (cost sales, delays op cost) HC.7.16    
Over wage payments HC.7.18    
Non-creation of potential income HC.7.22    
Risk of environmental fines HC.7.25    
Wasted resources/no value added HC.7.34    
Lost revenue from lack of equip/tech upgrades HC.7.48    
Customer dissatisfaction